Service Policies & Terms

1. Bookings & confirmation

You can book with our online calculator or directly on WhatsApp at +56 9 7157 1510. Your booking is confirmed once we reply with your trip details (date, time, vehicle and price).

No deposit required: you pay at the end of the trip. The price we confirm is the final price — no hidden charges, no surprises, as required by consumer law.

2. Cancellations & changes

Plans change — we get it. Since we don't take a deposit, cancelling is free of charge. We only ask for one courtesy: let us know as early as possible so we can free up the slot for another traveler.

• Airport & local transfers: ideally let us know at least 12 hours in advance.
• Tours & long-distance trips: ideally 24 hours in advance, since we reserve the vehicle and driver for you for the whole day.
• Time or date changes: free of charge, subject to availability. Just message us and we'll rearrange it.

For corporate or group services that required a deposit or special agreement, cancellation terms are agreed in writing at the time of booking.

3. Flight delays & waiting time

When we pick you up at the airport, we track your flight in real time. If it arrives early or late, we adjust the pickup time — you don't have to do anything.

• Waiting time included: up to 60 minutes of free waiting from landing, so you can collect your luggage calmly.
• Cancelled or rescheduled flight: we reschedule your transfer to the new date with no penalty.
• No-show: if you don't arrive and don't let us know, nothing is charged (no trip took place); we just ask you to notify us so we don't wait in vain.

4. Luggage

Each vehicle has a luggage capacity (you'll see it when you get a quote). If you're traveling with bulky or special luggage — bicycles, fishing gear, wheelchairs, instruments — tell us when booking and we'll assign the right vehicle, with no surprise surcharges.

Left something in the vehicle? Let us know as soon as possible: we keep found items and arrange their return.

5. Children & minors

The safety of little ones is a priority. In line with Chile's child-restraint regulation (Law No. 20.770, known as the "Car Seat Law"), we provide child seats and boosters appropriate to the child's age and height. Request them when booking and we'll have them installed for your trip.

For minors traveling without a responsible adult, we need prior coordination and authorization from parents or guardians. Message us and we'll guide you through the steps.

6. Pets & assistance animals

We love having your pets on board. Small pets travel in a carrier; for larger pets, coordinate with us when booking so we can prepare the vehicle. We just ask you to always let us know in advance.

Assistance dogs accompanying people with disabilities are always welcome, at no extra cost and with no carrier required, in accordance with current legislation.

7. Payments & invoicing

We accept cash, debit and credit cards, bank transfer, MercadoPago and Webpay. You pay at the end of the trip, unless a different corporate arrangement applies.

We issue an electronic receipt or invoice in accordance with Chile's Internal Revenue Service (SII) rules. If you need an invoice, give us your company details when booking.

8. Safety, insurance & liability

Every transfer is operated by professionally licensed drivers, with well-maintained vehicles and the mandatory personal-accident insurance (SOAP) that covers passengers, plus complementary coverage.

We drive responsibly and plan routes with time to spare. Even so, there are force majeure situations beyond our control — road closures, extreme weather, emergencies — that can affect timing. In those cases we keep you informed and always look for the best alternative to get you there safely.

9. Privacy & personal data

We respect your privacy under Chile's Law No. 19.628 on the protection of private life and its update (Law No. 21.719). We only collect the data needed to serve you: your name, phone, trip details and, if you request an invoice, your company details.

• We use your data solely to coordinate and improve your transfer. We never sell it.
• Our site uses cookies and Google Analytics to understand, anonymously, how the site is used and to improve the experience.
• You have the right to access, rectify, delete or object to the use of your data. To exercise it, email transferexpressv@gmail.com.

10. Your consumer rights

As a customer you have the right to truthful information, dignified and respectful treatment, and a service that delivers what was promised — as guaranteed by Chile's Consumer Protection Law (No. 19.496). If something didn't go as expected, we want to know and fix it.

Message us on WhatsApp or email and we'll handle your complaint as soon as possible. If you're still not satisfied, you can turn to SERNAC (Chile's National Consumer Service).

Questions about these policies?

We're here to help. Message us on WhatsApp +56 9 7157 1510 or email transferexpressv@gmail.com.

Transfer Express SpA · Tax ID 78.238.956-4 · Carelmapu 2477, Valdivia, Los Ríos Region, Chile.
Last updated: May 29, 2026.